Nightmare With Xend Express

I've been using this courier for more than a year now. I had some bad experiences before like 1.) The agent failed to pick up my package or they picked up the package super late like 11pm already. So each time i ship an item, i always put a remark that "Pick up is until 7pm only" and i still keep using their service until lately, i had this nightmare with them in cooperation with LBC Express. I had a small package to Cebu City. 3 days after i sent the package, my buyer asked me about the status since she didn't receive anything. So i contacted Xend and asked what's going on. To my dismay, they reply a day after. I noticed they have new Customer Service Agents. I was told that the package was hold because of unknown consignee. When i track the package online, i saw that they misspelled the name of the consignee, though it's only 1 letter difference so i don't really think that's a big deal in not finding the consignee. The big joke here is, i was told to repay the shipping again if i want to redeliver it. Oh my f**king goodness!!! Who will be happy with that??? In the first place it's not my fault that LBC agent can't find the consignee. What if he (the agent) just got lazy to look and declared the package as "unknown consignee". And yes, Xend Express Customer Support are not helping at all. I told them that the agent is willing to pick up the item at Ayala Center Cebu branch but they didn't reply anymore. 


I'm suspecting that they sent the item to different city. And now i have to pay the price. Well, well...
F**k You XEND EXPRESS!!!