My uncle is pissed with Smart for stealing his load which he suppose to buy a new game. He called the customer service and the person said that when he gets a text offer, he should reply NO or else P15 or P30 will be deducted automatically from his load even if he deleted it. PFFFF! Very smart of stealing money indeed. The fact that there's nothing important on the text they are sending, why it cost too much. It should be deducted only when the user replied YES. If there's no reply, it means NO. Imagine they deduct P30 for 1 million users, it can cost a total of P30 million!!! Not everyone will bother to call the customer service to ask why the LOAD was gone, especially the elderly ones. Seriously, SMART sucks. Well i used to be a SMART user but i switched to Globe and i'm happy with the service. I told my uncle to switch to Globe or else he is making SMART more richer for stealing his money!
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